Conflict Resolution Essay -- GCSE Business Marketing Coursework Essays

Conflict ResolutionConflict in the work place is inevitable. People testament argue, disagree, or treat another badly for many reasons. Racial prejudice, sexual prejudice, religious prejudice, or simply not liking someone can and will cause conflict.Conflict resolution can be handled in a one-on-one manner (the boss talking to employees) or can be handled through mediation or negotiation. The one-on-one method will work in a small business condition where there is employee conflict or business conflict. In a large corporate setting mediation or negotiation is often used to settle conflicts. Union negotiations are a good example of this. Listed below are some methods that whitethorn be used for conflict resolution. Many of these can be used in a one-on-one setting or in a larger setting where mediation is being used to settle a conflict. 1. Separate the people from the problem. One specific technique that can work is to change the find of the table rather than sitting op posite your opponents, arrange the seating so that all the parties are sitting to operateher facing a flip map or blackboard where the problem is presented. That makes it clear that all the participants are facing the problem together, that instead of it being us against them, it is a case of all of us against it. 2. Distinguish between interests and positions. When preparing for a negotiation, or after it has begun, dont just ask What do they want? It is also important to ask, Why do they want it? It is equally important - and often much difficult - to ask the same questions about your own views. Many successful negotiators find they will be to a greater extent successful if they focus on discernment their interests as they enter discussions. If they havent started out with a perfect package, the ideas of others may actually improve their final result. Negotiators who arrive with a complete package can ready real problems. Modifications to their ideas might be taken personally, they may be stubborn, and reaching a satisfactory resolution is made more difficult.3. Consider your BATNA (Best Alternative To a Negotiated Agreement). If you do not reach an agreement with the other, does that really make things worse for you? When youre selling an antique Rolls Royce and have received an offer of $43,250, you know what another potential difference buyer has to do to get you... ...e gains achieved by the other side may prove to be short-term indeed. 6. Only one person can get angry at a time. This is yet another means to help individuals keep a cool head and pay attention to the process and the strategy, as well as the substance of the negotiation. If its not your turn to be angry, the exercise of restraint can be turned into a positive opportunity to observe what is red on with a clear eye. No less important, yelling at each other is not negotiation it is confrontation. In those situations there may possibly be a winner but it is even more likely there will be a loser. In times past, when two property owners had a disagreement, they would hire knights and wage war to reach a conclusion. Then somebody invented lawyers, and the problem-solving process became one of waging law. Our society has reached a level of sophistication in which we severalize that the costs of waging war - or waging law - are terribly high. With the use of good negotiation skills, we have the capacity to reach conclusions in a more satisfactory manner we can wage PEACE (Cohen). BibliographyCohen, Steven P., Mediate.com, www.mediate.com/articles/tnsc.cfm